Connemara Gifts, Maam Cross, Connemara, H91 P798

FREQUENTLY ASKED QUESTIONS

You’ll find the answer to any questions below. Please email us if you do not find a suitable answer.

What are your opening hours?

We are open Monday to Friday from 10am to 5pm. Closed Saturday & Sunday. 

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How much does delivery cost?

All deliveries (unless otherwise stated) are handled by An Post registered post and are tracked and insured.

Ireland – €6.99 (€2.50 untracked/uninsured option available for lightweight items)

Spend €60 to get free delivery

UK – €12
Spend €100 to get free delivery

Europe – €15
Spend €100 to get free delivery

North America – €30

Australasia – €40

Please note, these packages are sent by registered post, so they will have to be signed for on delivery. Please do not use P.O. boxes as delivery addresses. 

How long will delivery take?

We know how excited you are for your items to arrive, so we aim to dispatch your order within 24 hours. Orders placed after 12 p.m. on a Friday will be dispatched the next working day. Some larger fragile items such as pottery and marble will take 3 days to get packaged correctly. Times below start from when order has been dispatched, not received.

Republic of Ireland – 2 – 4 workings days
Northern Ireland & UK – 4 – 5 working days ( May be further delayed due to Brexit)
Europe – 6 – 10 working days
USA and Rest of World – 10 – 15 working days

When your order has been dispatched you will receive a tracking number. 

Do you offer local delivery?

Yes! We are delighted to offer free local delivery in the Oughterard, Maam Cross, Maam, Cornamona, Clonbur, Cong, Finny and Headford areas. Please input your eircode at checkout to get the option of ‘Free Local Delivery’. Make sure you choose that option. If you have any specific time requests please put them in the comment box. We will send you an email or text to arrange delivery. 

What is your returns policy?

Not happy with your purchase? No problem! Just return as sold, unworn, unused and with original labels within 30 days and we will be happy to give you an exchange or refund. You can return items instore or to the address listed below. The refund will be given via the payment method used to complete the purchase. Please note, the postage cost is paid by customer. 

Online Returns
Connemara Gifts
Maam Cross
Recess P.O.
Co. Galway
H91 P798

Once we have received the returns we can process the refund. We cannot refund any shipping charges or customs charges that have been paid. 

My items were incorrect/faulty, what can I do?

Please get in contact with us as soon as possible.

How do I contact Connemara Gifts?

You contact us via

the Contact Us form on the page,

email [email protected], (make sure correct spelling is used)

phone +353 877694948

our social media pages.

What payment methods do you accept?

We accept Visa, Mastercard and American Express via Stripe. We also offer PayPal as a payment method for online checkout. 

Are my details safe?

Yes. Payments are handled by Stripe. Stripe has been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider. This is the most stringent level of certification available in the payments industry. Our site also uses HTTPS, as indicated by the ‘lock’ symbol in the url. This indicates that your information is private when sent to this site. 

Can you include a gift note?

Yes, we can include a handwritten card with your order. Please email us at [email protected] with your message and order number and we will include it at no extra cost. 

What do I do if I receive a customs charge?

Occasionally Non EU customers will receive an importation/customs charge on their parcel; this is a government issued charge and not in any way related to Connemara Gifts. Connemara Gifts do not reimburse these charges. As of the 1st January 2021 this includes item sent to the UK.

I want to change my order

If you need to change your personal details of your order or any items in your order, please contact us immediately on 087 769 4948 or [email protected] If your order has not been dispatched, we can make changes. If the order has been completed and dispatched, we are unable to make any changes.

I did not receive an order confirmation

As soon as you place an order you should receive an order confirmation email, once your order ships, you will receive a second email notification to the email address you entered on your order. If you do not receive an email confirmation then contact [email protected] with the details of when you placed the order.

Please be aware that sometimes your order confirmation may go directly to your spam folder.

Are all products available for Click & Collect?

Yes, all products that are in stock are available for Click & Collect. Most items are available for Same Day Click & Collect, the exception is large pottery, marble and crystal pieces. They may require extra packaging to keep them safe. 

How can I return my Click & Collect items?

Please contact us directly via [email protected] (please double check that you have spelt peacockes correctly to make sure we receive it) to arrange drop off of your item(s) in store. Once the items are received in salable condition within 14 days, we will process your refund. Please note, this refund is handled by Stripe and may take 5-10 days to process. 

How do I care for my woollens?

We want you to get years of enjoyment out of your new woollens. Generally, we recommend washing your woollens as little as possible. It’s a good idea to wear light T-shirts underneath your jumper. By airing your jumper or blanket, you can help freshen it up. When you do wash them, never machine wash – even on a wool cycle. Handwash your woollens in cold water using a wool washing detergent and dry flat. Do not tumble dry. 

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