Connemara Gifts, Maam Cross, Connemara, H91 P798
FREQUENTLY ASKED QUESTIONS
You’ll find the answer to any questions below. Please email us if you do not find a suitable answer.
Our onsite shop is open Monday – Sunday 9.30am to 4pm. Our online shop is available 24/7.
All deliveries (unless otherwise stated) are handled by An Post registered post and are tracked and insured.
Ireland – €6.99 (€2.50 untracked/uninsured option available for lightweight items)
Spend €60 to get free delivery
UK – €12
Spend €100 to get free delivery
Europe – €15
Spend €100 to get free delivery
North America – €30
Australasia – €40
Please note, these packages are sent by registered post, so they will have to be signed for on delivery. Please do not use P.O. boxes as delivery addresses.
We aim to dispatch your order the next day. If you need your order sooner, please get in contact before prior to placing your order. Some larger fragile items such as pottery and marble will take 3 days to get packaged correctly. Times below start from when order has been dispatched, not received.
Republic of Ireland – 2 – 4 workings days
Northern Ireland & UK – 4 – 5 working days ( May be further delayed due to Brexit)
Europe – 6 – 10 working days
USA and Rest of World – 10 – 15 working days
When your order has been dispatched you will receive a tracking number.
Tracked & Insured – Once your item has left us, we will email you a tracking ID, which can be used here – An Post as well as on your countries postal provider. If you used PayPal to pay, your tracking ID will be emailed to you by PayPal. If you haven’t received your tracking ID, please email [email protected]
Not Tracked or Insured – once your item has left us, we are unable to provide tracking information or help with delays.
Yes! We are delighted to offer free local delivery in the Galway City, Moycullen, Oughterard, Maam Cross, Maam, Cornamona, Clonbur, Cong, Finny and Headford areas. Please input your Eircode at checkout to get the option of ‘Free Local Delivery’. If you have any specific time requests please put them in the comment box. We will send you an email or text to arrange delivery.
Not happy with your purchase? No problem! Just return as sold, unworn, unused and with original labels within 60 days and we will be happy to give you an exchange or refund. You can return items instore or to the address listed below. The refund will be given via the payment method used to complete the purchase. Please note, the postage cost is paid by customer.
Once we have received the returns we can process the refund. We cannot refund any shipping charges or customs charges that have been paid.
Please get in contact with us as soon as possible.
You contact us via
the Contact Us form on the page,
email [email protected], (make sure correct spelling is used)
phone +353 877694948
our social media pages.
We accept Visa, Mastercard and American Express via Stripe. We also offer PayPal as a payment method for online checkout.
Yes. Payments are handled by Stripe. Stripe has been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider. This is the most stringent level of certification available in the payments industry. Our site also uses HTTPS, as indicated by the ‘lock’ symbol in the url. This indicates that your information is private when sent to this site.
Yes, we can include a handwritten card with your order. Please email us at [email protected] with your message and order number and we will include it at no extra cost.
Occasionally Non EU customers will receive an importation/customs charge on their parcel; this is a government issued charge and not in any way related to Connemara Gifts. Connemara Gifts do not reimburse these charges. As of the 1st January 2021 this includes item sent to the UK.
If you need to change your personal details of your order or any items in your order, please contact us immediately on 087 769 4948 or [email protected] If your order has not been dispatched, we can make changes. If the order has been completed and dispatched, we are unable to make any changes.
As soon as you place an order you should receive an order confirmation email, once your order ships, you will receive a second email notification to the email address you entered on your order. If you do not receive an email confirmation then contact [email protected] with the details of when you placed the order.
Please be aware that sometimes your order confirmation may go directly to your spam folder.
Yes, all products that are in stock are available for Click & Collect. Most items are available for Same Day Click & Collect, the exception is large pottery, marble and crystal pieces. They may require extra packaging to keep them safe.
Please contact us directly via [email protected] (please double check that you have spelt peacockes correctly to make sure we receive it) to arrange drop off of your item(s) in store. Once the items are received in salable condition within 14 days, we will process your refund. Please note, this refund is handled by Stripe and may take 5-10 days to process.
We want you to get years of enjoyment out of your new woollens. Generally, we recommend washing your woollens as little as possible. It’s a good idea to wear light T-shirts underneath your jumper. By airing your jumper or blanket, you can help freshen it up. When you do wash them, never machine wash – even on a wool cycle. Handwash your woollens in cold water using a wool washing detergent and dry flat. Do not tumble dry.